Hi All :)Is there a solution to include the complete history of a ticket in the "ticket assignment message" to the staff member?It only needs to include the mails received from the customer.Thanks.
Have you tried adding one or more of the message variables to the email template for assignment notifications?Admin panel -> Emails -> Templates -> your template -> Ticket Assignment Alert?Unofficial list of variables can be found here: http://tmib.net/osticket-1802-email-template-variables
@[deleted]:Thanks for your response. I have tried it, but it does not work for osTicket 1.7.Does anyone know a possibility to show all content of a ticket in the ticket assignment message?Thanks.
There is no way that I know of to do that in 1.7. And you should really upgrade.