osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Add attachments on ticket creation
Currently when my admin staff create a ticket, and the person with the problem has mailed a member of the sales staff, you cannot attach anything. They open the ticket with the text detail of the issue and then add an internal note with the attachments.
It would be very helpful to be able to add attachments when manually creating the tickets.