osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Staff reply to email alert goes under internal comment
Not sure if I am missing something in the settings or if this is possible. I am running version 18.104.22.168. I have it setup so that my customers can reply to emails coming from osticket and when osticket gets the email it will update the ticket with their response. This works fine and everything but now would like to reply to an email from my staff or admin accounts.
When I reply by email from either staff or admin accounts it will update the ticket with internal notes and the customer cannot see my reply. Can I change this somewhere in the settings to show up as a reply to the customers ticket and also have them receive my response?