osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I've been very interested in upgrading our osTicket installation from version 126.96.36.199 to 1.8.1, because of native multilingual and plugin support combined with the LDAP plugin.
In our current installation staff will be automatically logged in via Kerberos.
I've used this modification: http://www.osticket.com/forum/discussion/3920/mod-ntml-authentification-auto-login-active-directory-sso
and changed it slightly so people will be logged in without getting the login screen.
This modification doesn't work anymore with 1.8.1 (it seems redirecting goes awry) and my nonexistent PHP skills are not sufficient to fix it.
I tried using the LDAP plugin which works fine, but staff still needs to login manually, which is a step back from how it currently works.
I've upgraded to 188.8.131.52 for now but I'd really like this stuff to be supported natively.
Is support for SSO / Kerberos planned to get developed in the nearby future?