Thanks for your reply. As I see in Release 1.8, there is an active solution that's being worked out here:https://github.com/osTicket/osTicket-1.8/pull/471Workaround is available here:https://github.com/osTicket/osTicket-1.8/issues/464The workaround that's provided by modding a part of function load($vars='') in class.staff.php helps!Hope this solution makes into the next release :)RegardsGanesh Anand T T