Hi all
Can't find What the check box append on post reply do.
i checked it unchecked it with attachement no attachement with canned response no canned response.....same things.
Please what the check box append do
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Osticket 1.8.1 the checkbox append is located on post reply tab .it was present on all 1.8.x version of osticket
Ah you mean the Append check box on the staff side in the view ticket screen on the Post Reply tab.On my installation, if I write a paragraph and I click on the canned response drop down and select an item. It will append the text from the canned response at cursor location.If I uncheck "Append" and select a canned response. It over writes the content of the text box.
Ok thanks a lot :)
Very welcome.