Hi ntozier,Thanks for the post,My platform details:
osTicket v1.8.0.2Shard hostingApache version
2.2.xx
PHP version
5.3.xx
MySQL version
5.5.xx
Architecture
x86_64
Operating system
linuxAnswer for your questions:I used the upgrade wizard which appeared after the file overwrite, as on upgrader manual. So I barely noticed, it showed me its upgrading to 1.6ST and some 1.7xx and so on. Is that correct? or do I need to mannually upgrade to 1.6ST? Also when importing attachments, I saw it shows as more than 100. Also when on last 10 or 20 attachments the upgrader failed and aborted. But again when ran the upgrade wizard, all the things got completed and able to log in to the system and I noticed the mentioned 'attachment missing' issue for some tickets.on the system I can see these kind of many linesUpgrader - dd0022fb (task pending).Upgrader - dd0022fb (task pending).Yes I have the backup files and DB from old version and I've deleted the existing and re-upgraded 3 times and I'm ending in same situation.Thanks for the posting tips and I've modelled this post to be standard on the forum.