Although I've got used to this, I think it would be great and wouldn't be very difficult to get rid of URLs like "http://brainstorm.es/helpdesk/scp/tickets.php?id=25#reply". The problem with them is that, if you press F5 (to see if the customer has replied) you can't refresh the page because you're actually trying to send the reply again (fortunately there's a "confirm" message).I think it would be great if, after performing any action like replying, assigning or adding internal notes, there was a redirection to the original url. This way you wouldn't need the "Refresh" button, which seems a little "old" to me (no offense) :)Cheers.