Hi Thanks for your reply, here what's inside the apache_error: PHP Warning: imap_open(): Couldn't open stream {imap.gmail.com/imap/ssl/novalidate-cert}INBOX in E:\\wamp\\www\\osticket\\include\\class.mailfetch.php on line 138, referer: http://localhost/osticket/scp/emails.php?id=5 PHP Stack trace:, referer: http://localhost/osticket/scp/emails.php?id=5 PHP 1. {main}() E:\\wamp\\www\\osticket\\scp\\emails.php, referer: http://localhost/osticket/scp/emails.php?id=5 PHP 2. Email->update() E:\\wamp\\www\\osticket\\scp\\emails.php, referer: http://localhost/osticket/scp/emails.php?id=5 PHP 3. Email->save() E:\\wamp\\www\\osticket\\include\\class.email.php, referer: http://localhost/osticket/scp/emails.php?id=5 PHP 4. MailFetcher->connect() E:\\wamp\\www\\osticket\\include\\class.email.php, referer: http://localhost/osticket/scp/emails.php?id=5 PHP 5. MailFetcher->open() E:\\wamp\\www\\osticket\\include\\class.mailfetch.php, referer: http://localhost/osticket/scp/emails.php?id=5 PHP 6. call_user_func_array() E:\\wamp\\www\\osticket\\include\\class.mailfetch.php, referer: http://localhost/osticket/scp/emails.php?id=5 PHP Fatal error: Maximum execution time of 30 seconds exceeded in E:\\wamp\\www\\osticket\\include\\class.mailfetch.php on line 138, referer: http://localhost/osticket/scp/emails.php?id=5 PHP Stack trace:, referer: http://localhost/osticket/scp/emails.php?id=5 PHP 1. {main}() E:\\wamp\\www\\osticket\\scp\\emails.php, referer: http://localhost/osticket/scp/emails.php?id=5 PHP 2. Email->update() E:\\wamp\\www\\osticket\\scp\\emails.php, referer: http://localhost/osticket/scp/emails.php?id=5 PHP 3. Email->save() E:\\wamp\\www\\osticket\\include\\class.email.php, referer: http://localhost/osticket/scp/emails.php?id=5 PHP 4. MailFetcher->connect() E:\\wamp\\www\\osticket\\include\\class.email.php, referer: http://localhost/osticket/scp/emails.php?id=5 PHP 5. MailFetcher->open() E:\\wamp\\www\\osticket\\include\\class.mailfetch.php, referer: http://localhost/osticket/scp/emails.php?id=5