Awesome, that is what I figured just wanted to make sure. Right now I don't know if that is going to be possible to implement, however, once OSTicket gets the clients part installed, which I know they have been working on, I would love to get that implemented (we offer the same thing for my small business). Depending on how easy it is to incorporate, I may be able to do a work around for now to get it in there, but I have to check.