osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Hi all, hope someone can help or point me to the issue. I recently installed osticket v18.104.22.168 on my Ubuntu 12.04 server. I configured osTicket with a mailbox and set it to fetch email via IMAP from an Exchange 2007 server. Also I set up a cron job following the steps on the Wiki
. The cron job is supposed to enable fetching email every 5 minutes. The following is entered cron job was added with "sudo crontab -e" to run the job as root:
*/5 * * * * /usr/bin/php
The osTicket server is fetching email fine from the firstname.lastname@example.org mailbox, and tickets get created automatically. However there seems to be a delay where it takes more than 5 minutes between when the email is sent in and when the ticket is created. For example, I sent an email to email@example.com and at 1:00pm and the ticket is created at 1:10pm (should have taken 5 minutes at most). Other times, it seems to fetch the mail and create the ticket within the 5 minute window as expected. It seems random in nature and I can't see why there is a delay. Any ideas? Do you think it's a cron issue or something configuration setting in osTicket? If you have any clues or advice please let me know!