yes, also format is ugly when using clear text, still finding problem, as in my install, 1.8.0.2, many can through, some (one till two) showing 403 forbidden.when problem occur, I try copy text to notepad, and then copyback to text area in post reply.not sure what cause of this, but this not occur on reassigned ticket, most I think problem related with html charI'm revert back to html format in admin panel->tickets.hopefully this resolved in next version.