osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
SMTP connection problems specific to 1&1
I am referring to a thread
in the 1.7 section of this forum. I tried various versions from 1.7.4 up to the preview 1.8.1 and always have trouble connecting to my SMTP server. I am running osTicket on a hosted Apache Server with php 5.4 (also tried 5.5).
When trying to configure an email address to send via SMTP on my own mailserver I ran into this error message:
Failed to connect to smtp.mydomain.tld:port [SMTP: Failed to connect socket: Connection timed out (code: -1, response: )]
First thing I did was double check credentials of course, but they are fine as I can receive via pop or imap without issues. So I suspected the settings on my mailserver to be somehow in conflict. To verify I tried to use a different email account from 1&1 and get the same error message. Therefore I am pretty sure that there is a problem with how osTicket talks to the SMTP server. There is a note from 1&1 saying that smtp needs to have authentication but NOT Secure Password Authentication (SPA) - is that maybe the issue here?
I veryfied also the correct ports etc. with other email clients the connection is working without issues, so it has to have something to do with osTicket - or did I miss some vital adjustment or setting?
Help is much appreciated, this is the very last thing I simply cannot get to work.
I also tried connecting without SSL (with appropriate ports of course) but the result is the same.