hello eridanx,With disabling the user lookup popup you later will need to set autofill textfield for user (name, email, dept). You need to be clear with your flow.For me i just comment out some function in scp.js from line 408 until line 450 /* $(document).on('click', 'a#new-ticket', function(e) { ... }); }); $.userLookup = function (url, callback) { $('.dialog#popup .body').load(url, function () { ... } } }) .. }); }); }; */in /upload/include/staff/ticket.open.inc I also comment out this lines<!-- <a href="#" onclick="javascript:... <i class="icon-edit"></i> Change</a> -->