hey, same problem with me , I can fix this by changing size of truncate text in this file"include/staff/tickets.inc.php"for subject columndefault$subject = Format:(Format:($row,40));may be change to 200$subject = Format:(Format:($row,200));name columndefaultFormat:($row, 22, strpos($row, '@'))); ?> </td>change to 70 was suitable for me...Format:($row, 70, strpos($row, '@'))); ?> </td>