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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Alert E-Mail Address

Is there a way to specify a new alert e-mail address per department?  

Under Settings > Emails 

I can specify a "Default Alert E-Mail" but how can I override this per department?


  • If i understand your question right, then "add new email" and select a department for it
  • Thanks for the reply.  

    This is for the e-mails that are generated by events created by the Autoresponder, specifically the new ticket alert.  I have a new e-mail address setup with a second department as the default, but the emails still come from the original alert e-mail address.  

  • I think the "New Ticket Department" on the e-mail configuration page just identifies what department to put tickets in that are received to that e-mail account, because it's configured under what is really the "Inbound" section.  
  • jdgchc, 

    Were you able to figure this out? I am looking to do the same thing. I would like my agents to be able to reply to the ticket notification e-mail directly and that message be logged in the ticket system. This can't be done if the message is not coming from the right department address.
  • Also having this same issue. Anyone resolve it? When people in departments other than the main one respond to a new ticket email, it creates a ticket in our department because the email is the default email...
  • @trav this thread is from 2013 and doesn't even specify the version that the person is running.
    Chances are while it may be related it is not the "same issue".  Please instead of hijacking other peoples threads when you have a problem start your own.  You have not really provided us with enough information to give you any meaningful help so please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  Thank you.
This discussion has been closed.