The error was: "Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 5 bytes) in /home/.../class.osticket.php on line 272"134,217,728 bytes *IS* 128 megabytes.It would appear that you are using more than 128 megabytes, so setting your memory limit to 128 megabytes would not alleviate the issue. Setting the limit higher than 128mb may have the desired effect.