I Upgraded from v1.7 today to v 1.8 and let me tell you, the new features are awesome. Love everything, and so far so good everything is working for me, except one thing, More then likely and overlook on my part...Before when someone opened a ticket they could select their own priorities, and now in 1.8 they are not able too, was this feature removed,or relocated in the admin somewhere , the only thing i see in admin is unser settings> Tickets the option for Default PriorityThanks