I've been running in circles and into walls for about a month now and I think I have finally found a solution. But first some history... I have been trying to work out remote piping because our e-mail is handled through Google and our host company can't seem to figure out what I mean when I tell them I want the IMAP extension enabled on our web server. The company's owner is too heavily invested in the host company to change and he likes gmail.I found several mailhook services that would forward e-mail messages directly to a php script. This made our process flow look a little like this: User e-mails support@.com --> support@.com fwds to mailhook service --> mailhook service fwds e-mail to .com/support/remote/automail.php --> automail.php reads the message & handles it accordinglyThe first mailhook service would forward the message correctly and after changing the way automail.php read the message from php://stdin to php://input automail.php could see and read the e-mail message, but would then die because it couldn't parse the message. It took some digging and reaching out to Peter (OSTicket developer) directly, but we discovered that the mailhook service was pre-parsing the e-mail message. OSTicket couldn't parse it because a lot of the additional info OSTicket was looking for was missing. I changed mailhook services and now have what appears to be the raw e-mail text being forwarded to automail.php, but automail.php can't seem to read the message even if I change its method from php://stdin to php://input. This brings us to the present.... I have downloaded a package of php scripts that will indeed fetch pop3 email from our gmail server from my web server. I tested it by putting the package in the same directory as OSTicket (.com/support) and had it try fetching a message.... Huzzah!! It worked!! Now what I need to know is where in all of the OSTisket scripts the code to do the actual fetching is and how I tell OSTicket that it's okay that I don't have the IMAP extension enabled but to go ahead and fetch my e-mail messages.... This may be better as a Mod and once I get everything working, I'll do a complete write-up and submit it in the Mod section, but for now, ?Requested/required information: OS Ticket Version: 1.7.2From phpinfo:System: Linux www2.g1.pair.com 2.6.32-50-server #112-Ubuntu SMP Tue Jul 9 20 UTC 2013 x86_64Host: x86_64-pc-linux-gnuSSL Version: OpenSSL/0.9.8kPHP Version: 5.3.27Configuration File (php.ini) Path: /usr/local/etc/php53Loaded Configuration File: /usr/home/public_html/fcgi-bin/php.iniThanks!!