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The osTicket team is pleased to announce availability of osTicket, v1.8.1.2, the latest stable release in 1.8.x series. For more information please read our release blog post.

How to know if someone already replied on the ticket?

How to know if someone already replied on the ticket? I have lots of ticket and wanted it to be easier for me to find out who already responded on the tickets, would be better if it will change to green if there were new replies on the ticket.

Or is there a feature of this?

Comments

  • tickets that have already been replied to, by default, are listed under "answered".

    You can merge "answered" with "Open" via Admin panel -> Settings -> Answered Tickets:.
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