Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Open ticket by Staff email

edited October 2013 in Features Request
Is it possible to have option to open new tickets by email, but only if sender address is in staff list? As far as I can see, in osTIcket 1.7 it's not possible to restrict this functionallity, and any random email sent to right address can open new support ticket.

Would you accept a patch for this functionallity?


  • you may apply ticket filters to emails. reject all the emails accept the ones from a domain.

  • You should also upgrade to 1.8.x ( as of this writing).
Sign In or Register to comment.