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osTicket v1.9.12 (stable), osTicket v1.10-RC.2 (Release Candidate) now available! Go get it now

SOAP Extention Problem

Hi cyberde,
I have now resolved the issues of php4 being in use instead of php5 by using a .htaccess file for the api subdirectory, and when I use phpinfo() I get the following back -


But now when I run my test script I get the following -
Fatal error: Uncaught SoapFault exception: [AUTH] Authentication failed in /homepages/20/d158289393/htdocs/support/api/soap/test.php:22 Stack trace: #0 /homepages/20/d158289393/htdocs/support/api/soap/test.php(22): SoapClient->__call('', Array) #1 {main} thrown in /homepages/20/d158289393/htdocs/support/api/soap/test.php on line 22
Here is my code I am running with a selected amount removed :)

$osticket = new SoapClient('');

// Set up the parameters
$args = array(
'username' => 'chris',
'password' => 'xxxx',
'ticketData' => array(
'name' => utf8_encode('sir Test'),
'email' => utf8_encode(''),
'subject' => utf8_encode('testing'),
'message' => utf8_encode('this is a message'),
'topicId' => 3, //topic Website Support
'pri' => 2, // default priority
'phone' => '012-345678'

try {
// Send the request and receive the ticketID
$result = $osticket->__call('',$args);
catch (SoapFault $e) {
throw $e;


  • I think I may have answred my question after actually reading the error message [AUTH] Authentication Failure.

    Is this a SOAP authentication failure or to osTicket?
  • I seem to be replying to myself alot today!

    It is an osTicket username/password and now works perfectly, just need to get it integrated into a form and job done! :)

    Thanks for a great MOD!

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