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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

osTicket Signiture files


Can anyone tell me if we can change the default signiture that is appended to osticket email notifications?

At the moment I have "Support Dept" as the sig default but would like to change it.


  • Please disregard this question. I have found the answer now, I couldnt find anything regarding this issue but as soon as I posted the question, I took another look and there is was :)
  • Just to let you know.

    For a temp fix you need to edit include/class.staff.php

    Find the following code:

    function appendMySignature(){
    return ($this->signature && $this->udata['append_signature'])?true:false;

    Replace it with this:

    function appendMySignature(){
    return $this->signature?true:false;

    Now you should be able to change the Signiture file for each member of staff.

    Thanks to Peter the developer for the answer to this issue.
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