osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Show "Internal Notes" inline with "Ticket Thread"?
As a former (unhappy) RT user, I am very pleased with osTicket's ease of installation and use.
There's only one real problem: The way I'm using osTicket, a large amount of the interaction is between staff and management, and not so much with the original requester or "end user".
Currently, in a ticket view, it seems that the actions of the staff (changing ticket assignment and making "Internal notes") are displayed in a whole separate area from the main comments and replies (Ticket Thread). And in fact the Internal Notes and Ticket Thread seems to be displayed in reverse order: Internal Notes shows newest at the top, Ticket Thread shows newest at the bottom.
This creates a pretty difficult situation for us, since the user has to scroll back end forth and carefully compare timestamps in order to see the Internal Notes in the right order along with the Thread tickets.
Is there anyway to change this and have all posts, both the Internal Notes posts and the Ticket Thread posts displayed together, inline, in descending order (by timestamp), instead of having 2 separate sections?