Hi - This is a new install and it has been working really well up until this evening when the occasional ticket causes an error.
The error only happens when trying to respond to a customer. I am still able to transfer to other departments, assign to another user, or post an internal note.
The installation is on hostgator. PHP Version 5.2.13. Apache/2.2.15 (Unix). MySQL 5.1.30.
tickets.php has a permission setting of 664.
I am logged in as an administrator.
This is the error code:
You don't have permission to access /scp/tickets.php on this server.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
Any assistance you guys can provide is greatly appreciated!