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osTicket v1.9.12 (stable), osTicket v1.10-RC.2 (Release Candidate) now available! Go get it now

Allow attachment

can you tell me how to allow attachment for users to attach the documents if they need.

also i tried on the admin panel and on settings.
i found the options but i couldnt understand this field

""Web user (e.g apache) must have write access to the folder.""

can you tell me how to create a folder for attachment on the server?


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