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The osTicket team is pleased to announce availability of osTicket, v1.8.1.2, the latest stable release in 1.8.x series. For more information please read our release blog post.

Allow attachment

can you tell me how to allow attachment for users to attach the documents if they need.

also i tried on the admin panel and on settings.
i found the options but i couldnt understand this field

""Web user (e.g apache) must have write access to the folder.""

can you tell me how to create a folder for attachment on the server?

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