Hi, I am a co-op student and I was recently assigned a project to find or create a program that will do the following.
We already have a help-ticketing system. We reply with our e mails to the user to help them fix their problem. My task is as follows: I am to find or create a script that will take inbox e mails from an address (running on the g-mail platform, employees will be CCing or FWDing their support e mails to this address) and then sort the following information. To (this is who to be logged), From (this is who is logging as they have helped this person) Subject and body (this is for the notes field for our log system to track exactly what was don to help the individual)
Each To is a new entry in the data base, which will have a log number (primary key), who was helped, who helped them, and what they helped them with.
Can Osticket be of any use to me? Or if I could modify this a certain way to be of use?
Thank you for taking your time to read this.