I added the line to the open.php, changed all the 'messages' to 'q1'. But I get a white screen when I try it on our server.
//Ticket:...checks for errors..
if(($ticket=Ticket:($_POST,$errors,SOURCE))){
$msg='Support ticket request created';
$_POST = $_POST."/r/n"."$_POST;
if($thisclient && $thisclient->isValid()) //Logged in...simply view the newly created ticket.
@[deleted]('Location: view.php?id='.$ticket->getExtId());
//Thank the user and promise speedy resolution!
$inc='thankyou.inc.php';
}else{
thanks for the help