I love OS ticket
I want to pipe in and say how much I love OS ticket!
Get your install from the www.osticket.com(www.osticket.com) website.
(don't get it from fantastico)
I first installed with fantastico, and had an old version.
Then I deleted it and started over with a fresh install
from www.osticket.com(www.osticket.com)
I've been extremely happy, and my team is learning quickly
It does everything I want it to do, and it's FREE!
I had considered another package that was $500, but when
I looked at it I found it VERY confusing.
I was concerned that a free software would not be good, but
I was very please at how easy it was to install.
PLUS, the guys here at the forum are great at answering
questions. I post a question and get a response very
quickly.
my customers can reply to a ticket via email or via the
web, making it very easy for them to communicate with
me.
I normally don't take the time to post such a long
message in a forum, but I feel so strongly about this
software that I'm doing it now.
Cheers,
Christina