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osTicket v1.9.2 is now available! Go get it now

Email Notifications Not Working

I recently installed osTicket 1.6 RC2 and the email does not work at all.

This is running on IIS with PHP installed with IMAP support. I am not sure where to begin looking as to why notification emails are not being sent.

Neither notifications or POP3 mail fetch work.


Any ideas as to where to start looking?

Thanks,

Axel

Comments

  • For outgoing emails to work you need to make sure the php.ini is configured correctly for outgoing mail.

    SMTP = myserver.localnet.com

    sendmail_from = [email]me@localhost.com[/email]

    The POP3 fetch requires that you set up a scheduled task pointing to the cron.php file.

    path\to\php.exe "path\to\cron.php"

    This must be setup to run every few minutes. (mine runs every minute)
  • Hmmm... Well that gives me something to look at. :) Thanks for the info.

    Is the cron jobs required? Or is there another way to retrieve support emails?

    Thanks,

    Axel
  • The auto-fetch doesn't work on my system yet. So, since our setups are currently very similar, yes, the cron job is required for it to work right now. :)

    Did you get it working?
  • No unfortunately I have no way that I can change the php.ini on my server. It is a shared windows server. I have since found another solution and I have it installed here at the house locally and it works fine.

    Thanks for the help everyone.

    Axel
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