The installation of osTicket worked find for me on my Windows server. However, I can't send or receive emails. I downloaded a small script to check if PHP mail was working properly and, sure enough, there was a problem. I contacted tech support for my hosting service and they said I should insert the following string before php mail() function in my form:
ini_set('sendmail_from', 'user@domain.com');
I did this in my test script and everything worked fine. I could now receive email from a form. Does anyone have an idea what file and what line I'd edit in osTicket so I can get emails to work properly?