Hello,
I am currently taking on quite a big project for a new website I wish to open within the next year and a half. I am currently planning what features etc I want for the website and have almost finished that, which is the reason I have arrived at osTicket.
With this new website, clients can login to a system where they can view goods they have purchased, get 24 hour support, buy products, have an in client interaction and much more.
This is where osTicket comes in, I'm hoping, as osTicket is an open-source, is to adapt osTicket to work with the website.
I will create a simple secure user login, and create features I already know how to create, then, with studying osTicket, I may use it so that clients can view previous submitted tickets, order products using osTicket (This is a long and complicated explanation so don't ask ) and use it for 24 hour support, which will be coded into the website, also within the login, staff can access these tickets and alert clients etc.
It will be a bit more complex than that, but that's my rough outline, I thought I'd share with you what I'm attempting to do in case any one was interested