staff get a copy and can see the ticket in staff area BUT User never get the email with the ticket id #
anyone can tell me what i amdoing wrong...mybe how to set outgoing email...
get this massage after posting a new ticket:
Thank you for contacting us.
A support ticket request has been created and a representative will be getting back to you shortly if necessary.
An email with the ticket number has been sent to Urielt@gmail.com. You'll need the ticket number along with your email to view status and progress online.
If you wish to send additional comments or information regarding same issue, please follow the instructions on the email.
Support Team
BUT user never get the email