I'm currently a Sysaid Pro admin for our company but never liked it, so I googled around and found osTicket. Loving the layout and the simple setup!
I'm having a problem with the email side of things during setup though.
Server where osTicket is installed:
Windows 2008 R2
Parallels Plesk 11.05 running on Mailenable.
I have no issues sending mail from osTicket, but I cannot get piping or Polling to work for users to use the email ticketing system. It seems that I can't go the piping route because of Windows and MailEnable so I went for the polling route.
I am an absolute noob when it comes to anything PHP related, so I tried to follow instructions as closely as possible. I noticed that I didn't have a PHP directory in the root of my C, but my PHP websites do work perfectly for the domains that have websites. Regardless of this I downloaded PHP from here http://php.net/downloads.php
, created a php folder in the root of my hdd, and extracted the files there.
From here I created a Scheduled task as outlined:http://osticket.com/wiki/POP3/IMAP_Settings
"For windows users in "Scheduled Tasks" add "c:\php\php.exe c:\mywebsitename\osticket\api\cron.php"
(by the way the path of the websites on my server is C:\inetpub\vhosts\websitenames\httpdocs)
I did as requested, made sure my paths and filenames are correct, and I have the scheduled task running in 5 minute increments. I then tested it by sending mail to the specified mail account, which successfully delivers to the mailbox, but no ticket appears on the osTicket dashboard, nor do I get a mail reply stating that a ticket has been created.
I can confirm that the mail account used for the sending and receiving of mail from osTicket works, as I set it up in outlook and it sends & receives perfectly.Also testing SMTP from osTicket from the control panel using this account works perfectly. I've also tried multiple other accounts to no avail.
Now just a question to the guys that know php, seeing that I had to add a task "c:\php\php.exe c:\mywebsitename\osticket\api\cron.php" I tried the following.
I opened the php dir from command prompt and when I type the following "c:\php\php.exe c:\mywebsitename\osticket\api\cron.php" and press enter, it does nothing, no errors or anything, just a blank cursor that moves down a row and sits there.
Dunno if that's maybe an issue as I don't know what should happen from here on, and if you can even test it like that.
Any help would be greatly appreciated.