1. I've several ticket which I want to edit 'create date' for several reason. Is it possible? If yes, how to do it? I tried googling but didn't get any answer.
2. I need add a custom ticket source (eg. sms). I tried following tutorial from http://osticket.com/forums/showthread.php?t=6138(http://osticket.com/forums/showthread.php?t=6138)
I got extra drop down menu "sms". But when I choosed it, when finished it displayed as email. Any clue? Yes, tutorial specific for osTicket v1.6 and me using v1.7
TIA,
darmawan