Thank you for your support
hi Ntozier,
thank you for your valued support.
it was an issue with the mail server. it is working now and also can send the test email. furthermore, i was trying test if I am receiving a new ticket automatically if I send an email to the registered support email on the OSticket system but unfortunately i did not receive any.
I have set up the cron job on the scheduled task as how you have suggested in the thread below
http://osticket.com/forums/archive/index.php/t-4506.html(http://osticket.com/forums/archive/index.php/t-4506.html)
Can you please advise if I am missing anything more.
1. when i am creating the ticket through portal, I can see the ticket is being assigned on the staff panel. but the email is not sent back to the person
2. when i am sending an email to the registered email address at the OSticket tool; the ticket is created at the dashboard but an email is not sent to the person.
Best Regards.