As 2014 begins, I recognize a familiar sentiment that seems to become contagious this time of year. Beyond the numerous resolutions we promise to keep to better ourselves and our lives, we also set out on a path of starting fresh, being better prepared and creating systems for success in our work as well. You’ve probably even made a resolution to provide better support your customers this year as well! After all, they are the top priority in your business.
Do you need to track model numbers, serial numbers with respect to your tickets? Tired of responding to initial ticket messages to get more data from your users? osTicket 1.8 introduces customizable forms and fields which will help you associate extra fields with your tickets, customers, and even about your company.
osTicket is happy to announce the start of the translation to multilingual support and we invite you to join the movement.
The translation effort will be broken into three phases to ease the process of porting osTicket to other languages. We invite supporters interested in helping with the translation process to join the project at http://i18n.osticket.com.