The osTicket team is happy to announce the release of osTicket version 1.9.5, the latest stable release in 1.9 series.
The release fixes bugs and addresses potential security vulnerability reported in earlier versions, and also introduces a variety of enhancements.
For a complete list of improvements, fixes and changes please check our release notes.
Maintenance Releases for 1.7 and 1.8 Series
For osTicket users who are unable or unwilling to upgrade, we’ve made a new maintenance releases for prior series, v1.7.12 and v1.8.7, available. These new maintenance releases address a few issues from previous versions. These fixes have also been integrated into v1.9.5.
Notice: osTicket 1.7 series is reaching end of life. As of March 31st, 2015, we'll no longer maintain 1.7 series. Users are highly encouraged to make plans to upgrade to the latest release or 1.8 series in the coming months.
Upgrading your installation
If you are using an older version of osTicket, we highly recommend that you upgrade to the latest version - please refer to the upgrade guide for complete instructions. If you are installing osTicket for the first time, then simply download osTicket v1.9.5 and follow the installation guide on the wiki.
If maintaining your osTicket installation is becoming daunting, we would encourage you to consider osTicket as a hosted service - we’ll even import data from your current installation, free of charge. With SupportSystem's turnkey infrastructure, you get osTicket at its best, leaving you free to focus on your customers without the burden of making sure the application is stable, maintained, and secure.
Need help? - Contact us for professional support.
Happy new year,
The osTicket Team.